How do I set up a Free Gift promotion?

Setting up a Free Gift promotion is quick and easy. Follow these steps to add your promotion, choose how it works and add any specific rules.

 

1. Navigate to your Admin System and go to Discounts, found in the main menu

 

2. Click on Add Discount in the top right hand corner

 

3. Choose a Description for your discount

 

4. Select Discount Type

  • Under Discount Type, select Buy X Get Y


5. Choose How It’s Used. We are going to select Automatic so the free gift is automatically added to the customer's basket. 

Please Note: if you would like to give the customers the option to select their free gift from a set of products, please read How to Use Deal Finder to Promote Free Gift Offers 

 

6. Configure the BUY X Section

Under BUY X, define the products or groups of products customers must purchase to qualify:

  • Match Products By: Select one of the following options:
    • Barcode
    • Brands
    • Category
    • Name
    • Tags
    • SKU
    • Entire Basket
    • Any Product
    • Delivery Option
    • Any Delivery Option
    • Rules (JSON Logic)

Note: Add more than one product per line if they share the same criteria. Adding multiple line items means customers need all the listed products in their basket to qualify.

Tip: Use Rules (JSON Logic) for more complex, customisable rules. For example, combining specific conditions like excluding categories or products on sale.

  • QTY: Specify the minimum quantity of BUY X products.



7. Configure the GET Y Section

Under GET Y, define the products or rewards customers will receive:


  • Match Products By: Choose from the following options, then input the Free Gift product. :

    • Barcode
    • Brands
    • Category
    • Name
    • Tags
    • SKU

Note: As long as the line item returns a single product, the Free Gift will be automatically added to the customer's basket. 

  • Discount Type: Select "% Off"

  • Value: Set the value to 100

  • QTY: Set the GET Y product Quantity to 1

     

7. Add Rules (Optional)


You can configure Advanced Rules to add conditions for your discount.

  • Example: Set a minimum/maximum spend, a date range, limits and more!
  • Refer to the article How to Manage Discount Rules for a step-by-step guide on creating and managing rules.



8. Save and Activate

  • Toggle the discount to Active to make it available for customers.

  • Once all the details are configured, click SAVE at the top-right corner.