Their main purpose is to help you quickly identify how far along the process-chain each order is. Some of the statuses can be manually selected, while some of them are set by Shopblocks when certain requirements have been met.
There are 8 statuses in total. These can be edited manually under Settings > Order Statuses > Manage your order statuses.
You can also create custom statuses by clicking + Add Custom Status in the top right.
Awaiting Payment
This status is assigned right after the order is placed, indicating that the customer has not yet made a payment. Typically, admin users wait for payment before shipping an order, but you have the option to dispatch the order beforehand if desired.
Pending
If a payment has been initiated but not yet completed, the status should be set to Pending. This typically happens automatically with online purchases, minimising the need for manual intervention.
However, there may be exceptions, such as when accepting payments via check. In such cases, once you receive the check from the customer, set the order status to Pending. Proceed with the order once the check has been cleared.
Processing
An order should be set to this status when you are collecting all the items in the order and packaging everything together.
Awaiting Dispatch
You should set your order to this status when you are waiting for dispatch to pick up this order for delivery.
Dispatched
When an order is ready for dispatch and you select the "Dispatched" option from the Actions menu, Shopblocks will automatically update the order status to reflect that it has been dispatched.
Refunded
If a customer returns their order for a refund, you should open the order, go to the Actions menu, and choose the option to Refund Order. This will update the order status to Refunded.
Partially Refunded
This status will appear on orders that have been partially refunded. For instance, this occurs when items are out of stock and require a partial refund.
Cancelled
To cancel an order, you need to choose "Cancel Order" from the Actions menu. After cancellation, the order will become uneditable but will still be stored in your database for future reference if needed.